All mail messages recieved are being read. For messages that requires any actions taken before replying, the time to answer may differ.
The Medical Products Agency is a government organisation. All mail, whether traditional or electronic, is regarded as an official document and must therefore be registered in the official record.
Among other things, this means that the material may become accessible to all and that the public and media have the right to read the contents of all such documents.
For inquiries regarding the web site service and functionality, please contact the webmaster, regarding the web site content or any other inquiries, please contact the Medical Products Agency registrar.